Member Experience Specialist — Flexible Scheduling

Ymcadetroit; Royal Oak, Northern (MI, KY); Hybrid; USD 24,000 - 36,000; Full time

Job summary

South Oakland Family YMCA in Royal Oak, MI is hiring a Full Time Member Experience Associate to greet members, assist guests, and uphold the YMCA’s service standards. You will handle inquiries, direct visitors to programs, and contribute to a welcoming environment.

The role emphasizes strong communication, reliability, and teamwork, with a focus on delivering exceptional member support in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service in a busy environment.
• Strong organizational and communication skills; friendly, outgoing, detail-oriented.

Responsibilities

• Greet members and guests and address their concerns over the phone and in person.
• Keep a neat, organized front desk and direct members to programs.
• Provide a warm welcome and uphold YMCA core values.
• Perform other duties as assigned by Supervisor.

Skills

Customer service

Typing

Excellent communication

Education

High school diploma

Job description

South Oakland Family YMCA in Royal Oak, MI is hiring a Full Time Member Experience Associate to greet members, assist guests, and uphold the YMCA’s service standards. You will handle inquiries, direct visitors to programs, and contribute to a welcoming environment.

The role emphasizes strong communication, reliability, and teamwork, with a focus on delivering exceptional member support in a fast-paced setting.