Member Experience Advisor — Personal Banking & Solutions

Verve A Credit Union; Oshkosh (WI); On-site; USD 36,000 - 46,000; Full time

Job summary

Verve A Credit Union in Oshkosh, WI seeks a Member Experience Advisor I to serve as a member ambassador across in-person, phone, and digital channels. You will process transactions, open consumer deposit accounts, and take applications for credit products while explaining features and regulatory terms clearly.

You will identify opportunities to deepen member relationships, participate in community outreach, and ensure compliance with BSA/AML and other regulations.

Qualifications

• Strong interpersonal skills with a friendly, professional demeanor.
• Excellent attention to detail and accuracy in transactions.
• Proficient computer skills including Microsoft Office; ability to learn core banking systems.

Responsibilities

• Greet members promptly and professionally, creating a welcoming environment.
• Process member transactions including deposits, withdrawals, loan payments, cash advances, and check cashing.
• Open and close consumer deposit accounts, add or update beneficiaries, and explain account features clearly.

Skills

Interpersonal skills

Attention to detail

MS Office

Core banking systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Core banking systems

Job description

Verve A Credit Union in Oshkosh, WI seeks a Member Experience Advisor I to serve as a member ambassador across in-person, phone, and digital channels. You will process transactions, open consumer deposit accounts, and take applications for credit products while explaining features and regulatory terms clearly.

You will identify opportunities to deepen member relationships, participate in community outreach, and ensure compliance with BSA/AML and other regulations.