Member Experience Advisor I

Verve, a Credit Union; Fond du Lac (WI); On-site; USD 34,000 - 46,000; Full time

Job summary

Verve is seeking a Member Experience Advisor I to serve as a member ambassador across in-person, phone, and digital channels, delivering accurate transactions and opening consumer accounts. You’ll explain product features, assist with digital banking, take credit card and unsecured loan applications, and help deepen relationships while following regulatory policies and procedures.

This role supports Verve’s growth objectives and requires strong attention to detail, interpersonal skills, and a

Qualifications

• High school diploma or equivalent required.
• Minimum six (6) months of customer service, retail banking, or cash handling experience.
• Basic knowledge of financial products, services, and regulations preferred.

Responsibilities

• Greet members promptly and professionally in person.
• Process deposits, withdrawals, loan payments, cash advances, check cashing, and official checks.
• Explain consumer account features and regulatory terms clearly.
• Assist members with digital banking tools and problem resolution.
• Take applications for credit cards and unsecured loans.
• Balance cash drawer and follow security procedures.

Skills

Customer service

Attention to detail

Interpersonal skills

Explain financial concepts

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Office

Core banking systems

Job description

Verve is seeking a Member Experience Advisor I to serve as a member ambassador across in-person, phone, and digital channels, delivering accurate transactions and opening consumer accounts. You’ll explain product features, assist with digital banking, take credit card and unsecured loan applications, and help deepen relationships while following regulatory policies and procedures.

This role supports Verve’s growth objectives and requires strong attention to detail, interpersonal skills, and a