Member Experience Advisor II

Emploive; Kirkland, Northern (WA, KY); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

401(k) Company Match

4% annual 401(k) contribution

Medical, Dental and Vision

PTO and Exchange Program

Tuition Reimbursement

Volunteer time off + donation match

Job summary

BECU is seeking a Member Consultant II in Kirkland, WA, to deliver a high-quality member experience across consumer financial needs. You will diagnose needs, refer to specialized services, and act as a subject matter expert on BECU products.

The role requires engagement across pod branches, training, and travel between locations, with a pay range of $26.00–$32.12 per hour. A strong customer service orientation and sales focus will help you thrive in this team-driven environment.

Qualifications

• Bachelor’s degree or equivalent related experience.
• Minimum two years of experience in a sales-oriented, financial, or retail environment.
• One year of experience in a financial institution (desired).
• Spanish language fluency highly desirable.
• Thorough understanding of the sales process and ability to manage a sales pipeline efficiently.
• Ability to work flexible shifts.

Responsibilities

• Utilize product knowledge to provide excellent customer service and sales across a range of financial products.
• Sign all line and loan documents originated through outbound/inbound call center.
• Assist the community with financial wellness through education, budgeting, and planning resources.

Skills

Sales experience

Customer service

Communication

Education

Bachelor’s Degree or equivalent related experience

Job description

BECU is seeking a Member Consultant II in Kirkland, WA, to deliver a high-quality member experience across consumer financial needs. You will diagnose needs, refer to specialized services, and act as a subject matter expert on BECU products.

The role requires engagement across pod branches, training, and travel between locations, with a pay range of $26.00–$32.12 per hour. A strong customer service orientation and sales focus will help you thrive in this team-driven environment.