Member Experience Advisor — Hybrid Banking Support

Rivermark Community Credit Union; Beaverton (OR); Hybrid; USD 35,000 - 43,000; Full time

Job summary

Rivermark Community Credit Union in Beaverton, OR is seeking a Member Advisor for its Member Service Center. You will be the voice of Rivermark for members, delivering exceptional service by phone and through email and callbacks.

You’ll assist with account maintenance, disputes, IRA questions, loan inquiries, and digital banking support, always aiming for accuracy and right-first-time outcomes.

Qualifications

• High school diploma or GED required.
• Minimum of two years of customer service experience, preferably at a financial institution.
• Minimum of one year of experience within a contact center.
• Ability to take ownership of each interaction, including callbacks, research, follow-up, and escalation when needed.
• Ability to multitask and work efficiently across several systems and service platforms at once.

Responsibilities

• Deliver responsive, member-centered service in a high-volume phone environment.
• Process transactions, account openings and closings, and servicing requests with accuracy.
• Handle routine and complex account maintenance, including disputes and digital banking questions.
• Take ownership of concerns requiring research or follow-up and see requests through to resolution.
• Follow security, verification, and fraud prevention procedures on every interaction.
• Deepen member relationships through consultative, needs-based conversations and product recommendations.
• Help members use digital banking and self-service tools confidently.
• Step in to support coworkers and provide backup for seamless service.
• Maintain thorough, accurate documentation and ensure compliance with policies and privacy.

Skills

Customer service

Communication

Multitasking

Digital banking

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

CRM software

Job description

Rivermark Community Credit Union in Beaverton, OR is seeking a Member Advisor for its Member Service Center. You will be the voice of Rivermark for members, delivering exceptional service by phone and through email and callbacks.

You’ll assist with account maintenance, disputes, IRA questions, loan inquiries, and digital banking support, always aiming for accuracy and right-first-time outcomes.