Member Relationship Advocate II (Progress Ridge/Cedar Hills/Hillsboro Area)

Rivermark Community Credit Union; Hillsboro, Beaverton (OR, OR); On-site; USD 35,000 - 47,000; Full time

Job summary

Rivermark Community Credit Union is seeking a member-focused professional in Hillsboro, OR to open consumer and business accounts, service loans, and perform routine financial transactions. You will advise members on products and services using consultative selling skills and maintain strong relationships.

The role requires excellent communication, two years in retail financial services, and the ability to work Saturdays. Spanish is a plus.

Qualifications

• High school diploma or GED required.
• Minimum two years of experience in retail financial services.
• Excellent communication and customer service skills.
• Experience with consumer loans.
• Ability to represent the credit union in a friendly, professional manner.
• Strong written, verbal and interpersonal skills.
• Ability to interpret and apply policies and procedures.
• Maintain high standards of security, accuracy and documentation.

Responsibilities

• Open consumer and business accounts and loans, service existing accounts and loans.
• Perform financial transactions as needed.
• Provide consultative selling and recommend products and services.
• Represent Rivermark to members and business partners in a positive manner.

Skills

Customer service

Retail financial services experience

Communication

Financial product knowledge

Sales (consultative)

Excel

Word

Spanish

Confidentiality

Education

High school diploma/GED

Tools

Excel

Word

Job description

Job Details: Job Location: Hillsboro - Hillsboro, OR, Salary Range: $25.23 - $34.00Hourly, This position will work in the Progress Ridge/Cedar Hills/Hillsboro area

Grow with Purpose at Rivermark

Rivermark Community Credit Union is a local, not-for-profit financial cooperative serving communities across Oregon and Washington. As a member-owned organization, we help people build stronger financial futures through better rates, lower fees, and personalized financial solutions.

Our purpose is simple: we transform lives and communities together. That same commitment extends to our employees. We've built a culture where people feel valued, supported, and empowered to grow. We celebrate diverse experiences and perspectives and strive to create an environment where everyone feels a genuine sense of belonging and can show up as their authentic self.

Build your career where you belong and help strengthen the communities you call home. At Rivermark, you'll grow with purpose, support your neighbors, and be part of something bigger.

Primary responsibilities:

Focused on improving the financial lives of members by building strong relationships, delivering exceptional service, and recommending and providing product and service solutions for member needs. Responsible for opening consumer and business accounts and loans, servicing existing accounts and loans, and occasionally conducting financial transactions. Utilizing professional, consultative selling skills, advises and advocates for product and service solutions to that are in the best interest of the members.

Qualifications: Must Haves:

• High school diploma/GED required.
• Minimum two years’ experience in retail financial services required.
• Excellent communication and customer service skills.
• Experience with consumer loans.
• Ability to represent the credit union to members and business partners in a friendly, positive, and professional manner.
• Strong written, verbal and interpersonal skills.
• Ability to accurately interpret and apply the credit union’s policies and operational procedures.
• Maintains high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input, and correspondence.
• Abilityto maintain high levels of confidentiality.
• Strong organization, planning and prioritizationskills.
• Ability to learn and maintain thorough knowledge of the Credit Union’s products and services.
• Ability to effectively sell credit union products and services to members, using consultative selling skills to define and recommend enhancements to the member's financial services.
• Proficient in using personal computers, particularly Microsoft Office products such as Word and Excel. Must be technologically savvy, with the ability to quickly learn new systems and software applications.
• Flexibility to deal with unexpected events and occasionally attend meetings and events that may occur outside of regularly scheduled work hours.
• Must be available to work branch hours, including Saturdays.

Nice to Haves:

• Spanish speaking skillsa plus

We offer a competitive benefits package designed to support your well-being and professional growth. Visit our benefitspage to learn more.

Rivermark Community Credit Union is proud to be an Equal Opportunity Employer that celebrates diversity. We acknowledge the challenges in our industry and strive to develop an inclusive culture where all individuals are valued and respected.