Contact Center Advisor

Alliance Catholic Credit Union; Farmington Hills (MI); Sur place; USD 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental

Vision

401k

Life insurance

AD&D

Short-term disability

Long-term disability

FSA

Tuition reimbursement

Paid time off

Paid holidays

Résumé du poste

Alliance Catholic Credit Union in Farmington Hills seeks a Contact Center Advisor who thrives in a fast-paced, member-focused environment. You will provide accurate information to help members make informed decisions and handle various transactions with a friendly, professional demeanor.

The ideal candidate has a high school diploma or equivalent and 1–3 years in a similar role, plus strong listening and communication skills and a commitment to building trusted relationships for outstanding

Qualifications

• High school diploma or equivalent required.
• 1–3 years in a similar contact center or service role.
• Strong listening and communication skills; client-focused attitude.

Responsabilités

• Provide high quality service to members and non-members, internal and external.
• Answer questions about accounts and ACCU services to help informed decisions.
• Process member transactions such as balance inquiries and fee disputes.
• Build trusted relationships and deliver outstanding service in a fast-paced environment.

Connaissances

Customer service

Communication

Active listening

Formation

High School Diploma or equivalent

Description du poste

Alliance Catholic Credit Union is seeking an exceptional and experienced Contact Center Advisor who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will report directly to the Contact Center Manager in our Farmington Hills location.

The Ideal Candidate:

• Ability of providing high quality and accurate service to our members and non-members, both internal and external.
• Ability to provide members with information necessary to make informed decision regarding their financial transactions.
• Must be able to help our members with their financial needs and building trusted relationships to deliver a memorable and excellent service experience.
• Must be able to answer member questions concerning their accounts and ACCU services.
• Ability to process a variety of member transactions such as balance information, fee disputes, etc.
• Must be able to be an active listener with excellent communication skills who works well with others.

A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results---accurately and efficiently. We seek candidates with a high school diploma or equivalent is required along with 1-3 years in the same or equivalent position.

Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vison, 401k, life, AD&D, short and long-term disability, FSA, tuition reimbursement, paid time off, paid holidays.