Member Service Representative

Michigan Credit Union League; Rochester (MI); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Life insurance

AD&D

Disability insurance

FSA

Tuition reimbursement

Paid time off

Paid holidays

Job summary

Alliance Catholic Credit Union in Rochester, MI seeks a skilled Member Service Representative to assist members with accounts, IRAs, and loan applications. The MSR will promote services, handle inquiries, and support referrals in a fast-paced branch.

The ideal candidate will have a high school diploma or higher, plus 3–5 years in credit union teller or customer service roles, and proficiency with Windows, Word and Excel. Teamwork and communication are essential.

Qualifications

• Provide excellent member service in a fast-paced branch environment.
• Assist with account openings, IRAs, loan applications and automated services.
• Collaborate with team to meet member needs and referrals.

Responsibilities

• Assist members in opening new accounts and processing loans.
• Explain products and services to meet member goals.
• Support referrals to grow member relationships.
• Maintain accurate records and comply with policies.

Skills

Customer service

Financial product knowledge

Teamwork

Communication skills

Education

High school diploma or equivalent

Associate degree or higher

Tools

Windows

Word

Excel

Job description

Career Opportunities at Alliance Credit Union in Michigan

If you are looking to become part of an energetic team in a fast-growing business, Alliance Catholic Credit Union may be the right fit for you.

Alliance Catholic Credit Union has been named as a finalist for the Employee Listening Excellence Award by McLean & Company!

Alliance Catholic Credit Union has the following openings:

Position:Member Service Representative

Location: Rochester, MI

Job Id:276

# of Openings:1

Alliance Catholic Credit Union is seeking an exceptional and experienced Member Service Representative (MSR) who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will report directly to the Branch Manager.

The ideal candidate:

• Able to assist our members achieve their financial goals by identifying the best product and service solutions to meet their needs.
• Able to consult members about: opening new accounts, IRAs, loan application processing, setting up automated services; and other member service requests.
• Ability to work in a team environment
• Ability to exceed a strong customer services experience
• Ability to promote and identify referral opportunities to enhance member relationship.
• Must be a motivated individual who is friendly and enthusiastic, with strong verbal and written communication skills, and proficiency in Windows, Word and Excel.
• Proficient in written/oral communication.
• Dependable, adaptable/flexible, detail oriented

Alliance Catholic Credit Union is seeking an exceptional and experienced Member Service Representative (MSR) who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will report directly to the Branch Manager.

The ideal candidate:

• Able to assist our members achieve their financial goals by identifying the best product and service solutions to meet their needs.
• Able to consult members about: opening new accounts, IRAs, loan application processing, setting up automated services; and other member service requests.
• Ability to work in a team environment
• Ability to exceed a strong customer services experience
• Strong member service experience
• Ability to promote and identify referral opportunities to enhance member relationship.
• Must be a motivated individual who is friendly and enthusiastic, with strong verbal and written communication skills, and proficiency in Windows, Word and Excel.
• Proficient in written/oral communication.
• Dependable, adaptable/flexible, detail oriented

A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results--accurately and efficiently. We seek candidates with a high school diploma, associate degree or higher and/or 3-5 years of credit union teller/customer service or similar or related experience. Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vison, 401k, life, AD&D, short and long-term disability, FSA, tuition reimbursement, paid time off, paid holidays.