Remote Member Experience Advisor

Citadel Credit Union; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

Citadel Credit Union is seeking a Member Relationship Advisor to provide outstanding service to both existing and potential members. Your responsibilities will include addressing inquiries and reviewing member relationships to enhance their experience with our products and services.

The ideal candidate will have a high school diploma, with a preference for a college degree, and possess 1-2 years of retail or contact center experience. Strong communication and analytical skills are essential for success in this role.

Qualifications

• 1-2 years of retail experience; contact center experience is a plus.
• Proficient knowledge of contact center technologies.
• Proven track record of delivering exceptional service.

Responsibilities

• Address the needs of members to ensure exceptional experience.
• Perform member transactions accurately while maintaining confidentiality.
• Collaborate with team to achieve contact center goals.

Skills

Exceptional communication

Integrity

Customer service

Data analysis

Retail experience

Education

High school diploma; College degree preferred

Job description

Citadel Credit Union is seeking a Member Relationship Advisor to provide outstanding service to both existing and potential members. Your responsibilities will include addressing inquiries and reviewing member relationships to enhance their experience with our products and services.

The ideal candidate will have a high school diploma, with a preference for a college degree, and possess 1-2 years of retail or contact center experience. Strong communication and analytical skills are essential for success in this role.