Member Experience Advisor

St.-Cloud-Financial-Credit-Unio; Saint Cloud (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Cloud Financial Credit Union seeks a Member Advisor 1 to build relationships with members, handle teller transactions, and help members utilize products and services.

The role emphasizes accurate cash handling, knowledge of deposit accounts, and proactive service in a fast-paced branch. The ideal candidate has 1–3 years of related experience and a high school diploma or GED, with strong customer service, sales attitude, and communication skills.

Qualifications

• Experience in customer service and sales is required.
• Ability to identify member needs and cross-sell products.
• Strong communication and interpersonal skills.
• Familiarity with deposit accounts and basic banking products.

Responsibilities

• Build relationships with members to deliver meaningful service.
• Open new accounts and process transactions accurately and securely.
• Balance cash drawer and maintain supplies per policy.
• Provide friendly, professional service in a fast-paced branch.
• Learn and follow policies, procedures, and regulations relevant to the role.
• Collaborate with coworkers to improve service and member experience.

Skills

Customer service

Sales attitude

Cross-selling

Cash handling

Communication

Education

High school diploma or GED

Job description

St. Cloud Financial Credit Union seeks a Member Advisor 1 to build relationships with members, handle teller transactions, and help members utilize products and services.

The role emphasizes accurate cash handling, knowledge of deposit accounts, and proactive service in a fast-paced branch. The ideal candidate has 1–3 years of related experience and a high school diploma or GED, with strong customer service, sales attitude, and communication skills.