Member Experience Advisor

Golden 1 Credit Union; Redding (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Golden 1 Credit Union is seeking a Member Service Specialist to deliver outstanding service while processing transactions and identifying member financial needs. The role involves performing cash handling, assisting with deposits and withdrawals, and promoting Golden 1 products to help members achieve their goals.

The position requires high school education, strong communication skills, and the ability to work collaboratively in a branch setting.

Qualifications

• High School diploma or GED required.

Responsibilities

• Provide members the highest level of service while processing transactions.
• Balance daily transactions and maintain accurate records.
• Identify member needs and guide to Golden 1 products and services.
• Monitor and report fraudulent activity to management.
• Operate ATM and Teller Cash Dispenser units; assist with depository operations.
• Maintain confidentiality of member information.

Skills

Cash handling

Customer service

Communication skills

Teamwork

Attention to detail

Education

High School or GED

Tools

EnAct

ECM

Microsoft Office

Maestro

Bridger

Wire Exchange

SBO

ADP/HRIS

Concur

Relationship Manager

Job description

Golden 1 Credit Union is seeking a Member Service Specialist to deliver outstanding service while processing transactions and identifying member financial needs. The role involves performing cash handling, assisting with deposits and withdrawals, and promoting Golden 1 products to help members achieve their goals.

The position requires high school education, strong communication skills, and the ability to work collaboratively in a branch setting.