Member Experience Advisor

tdecu; Missouri City (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

TDECU in Missouri City, TX is seeking a Member Center Specialist to help Members achieve their financial goals and build lasting relationships.

You will educate Members on digital banking tools, assist with transactions, and provide solutions across life stages while delivering world-class service. Expect a collaborative, customer-focused environment with Saturday hours as part of core operations.

Qualifications

• Education: High School Diploma or equivalent.
• 1–3 years of customer service experience; banking experience preferred.
• Willingness to work Saturdays and core hours.

Responsibilities

• Engages Members in person, by phone, and through other channels to understand needs.
• Educates Members on digital banking tools and solutions.
• Cross-sells checking, savings, loans, and other products.
• Owns issue resolution and timely follow-ups with Members.

Skills

Customer service

Interpersonal communication

Attention to detail

Problem solving

Tech troubleshooting

Education

High School Diploma

Tools

Ten-key calculator

Banking software

Job description

TDECU in Missouri City, TX is seeking a Member Center Specialist to help Members achieve their financial goals and build lasting relationships.

You will educate Members on digital banking tools, assist with transactions, and provide solutions across life stages while delivering world-class service. Expect a collaborative, customer-focused environment with Saturday hours as part of core operations.