Member Experience Advisor

Interra Credit Union; Goshen (IN); On-site; USD 38,000 - 54,000; Full time

Job summary

Interra Credit Union in Goshen, IN is seeking a Member Advisor I to build trust with members by cultivating long-term relationships and connecting financial solutions to meet their needs.

You will support processing transactions, open/close accounts, and ensure accuracy while maintaining strong service standards across channels. This role emphasizes compliance, teamwork, and helping members achieve financial well-being.

Qualifications

• 1+ year customer service experience in banking, retail, or related field.
• High school diploma or equivalent; valid driver’s license; ability to become notary.
• Strong verbal and written communication skills.

Responsibilities

• Build trust with members and expand relationships.
• Assist with transactions and branch support.
• Open, close, and maintain member accounts.
• Review documents for accuracy and submit timely.
• Refer complex issues to senior staff.
• Follow laws and Interra policies.

Skills

Customer service

Teamwork

Communication

Credit analysis

Influence

Problem solving

Prioritization

Member service

Education

High school diploma

Notary eligibility

Valid driver’s license

Job description

Interra Credit Union in Goshen, IN is seeking a Member Advisor I to build trust with members by cultivating long-term relationships and connecting financial solutions to meet their needs.

You will support processing transactions, open/close accounts, and ensure accuracy while maintaining strong service standards across channels. This role emphasizes compliance, teamwork, and helping members achieve financial well-being.