Member Engagement Specialist II

Iowa State University; Ames (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Onsite childcare

Wellbeing program

Employee Assistance Program

Retirement benefits

Job summary

Iowa State University’s Center for Industrial Research and Service (CIRAS) seeks a Member Engagement Specialist II to support membership programs, cohorts, events, and communications that connect Iowa businesses with CIRAS resources.

This role coordinates day-to-day CIRAS membership activities, including onboarding and renewals, program logistics, and record-keeping, while connecting members with relevant CIRAS programs and opportunities across statewide initiatives.

Qualifications

• Bachelor’s degree required; 2 years related experience.
• Experience with membership programs or similar activities.
• Experience creating newsletters or marketing materials.

Responsibilities

• Coordinate day-to-day activities for CIRAS membership programs.
• Support member onboarding and renewals.
• Coordinate program and event logistics.
• Maintain membership and participation records.
• Assist with communications and marketing activities for CIRAS.

Skills

Program coordination

Customer engagement

Event coordination

Communication with members

Content creation

CRM experience

Education

Bachelor’s degree

Tools

Salesforce

Job description

Position Title:

Member Engagement Specialist II

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor’s degree and 2 years of related experience

Job Description:

The Center for Industrial Research and Service (CIRAS) is seeking a Member Engagement Specialist II to support membership programs, cohorts, events, and communications that connect Iowa businesses with CIRAS resources and opportunities.

This position will coordinate day-to-day activities for CIRAS membership programs, including the Iowa Lean Consortium, and serve as a primary point of contact for members. Responsibilities include supporting member onboarding and renewals, coordinating program and event logistics, maintaining membership and participation records, and helping connect members with relevant CIRAS programs and resources.

The Member Engagement Specialist II will also support CIRAS cohort programs and assist with communications and marketing activities, including newsletters, announcements, outreach materials, publications, and other content. This role works closely with CIRAS staff and program leadership to provide a consistent, positive experience for members and participants

Occasional statewide travel required.

Preferred Qualifications:

• Experience coordinating programs, memberships, events, customer engagement, or similar activities.
• Strong organizational and project coordination skills with the ability to manage multiple priorities and deadlines.
• Experience communicating with customers, members, participants, or other external audiences.
• Experience developing, editing, proofreading, or distributing newsletters, announcements, marketing materials, or other communications.
• Strong attention to detail and experience maintaining accurate records and program information.
• Experience using a CRM, database, or similar system to manage customer, member, or participant information. Experience with Salesforce is a plus.

About the Department:

The Center for Industrial Research and Service (CIRAS) helps Iowa businesses solve complex problems and move forward with confidence.

As part of the Iowa State University College of Engineering and Economic Development and Industry Relations, we connect companies to innovative expertise, applied research, and strategic resources that drive real results.

Since 1963, CIRAS has partnered with Iowa businesses to strengthen leadership, improve operations, grow markets, and build skilled workforces. We bring practical industry knowledge, an objective perspective, and access to a powerful statewide network.

For more information visit the CIRAS Website

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Why Choose Iowa State University?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

If you have questions regarding this application process, please email [e-mail], or call 515-294-4800 or Toll Free: 1-877-477-7485.

Appointment Type:

Regular with Term Appointment (Fixed Term)

Proposed End Date or Length of Term:

October 31, 2028

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS807

Original Posting Date:

October 7, 2026

Posting Close Date:

October 14, 2026

Job Requisition Number:

R20059

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. [phone], email [e-mail].

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.