Member Engagement Specialist II

Iowa State University - College of Design; Iowa (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Retirement plan

Vacation & leave

Onsite childcare

Life insurance

Wellbeing program

Employee Assistance Program

Job summary

The Center for Industrial Research and Service (CIRAS) at Iowa State University seeks a Member Engagement Specialist II to manage membership programs, events, and communications. The role coordinates onboarding, renewals, and program logistics while serving as a primary member contact.

Responsibilities include connecting members to CIRAS programs, supporting cohort initiatives, and producing newsletters and outreach content.

Qualifications

• Bachelor's degree and 2 years of related experience are required.
• Experience coordinating member onboarding and renewals.
• Experience developing, editing, or distributing newsletters and marketing materials.
• Experience using a CRM or similar system; Salesforce is a plus.

Responsibilities

• supporting member onboarding and renewals
• coordinating program and event logistics
• maintaining membership and participation records
• helping connect members with CIRAS programs and resources
• supporting CIRAS cohort programs and assisting with communications and marketing activities
• working closely with CIRAS staff and program leadership to provide a positive experience
• occasional statewide travel required

Skills

Program coordination

Organization

Customer communication

Record keeping

Newsletter content

Education

Bachelor's degree

Tools

CRM systems

Salesforce

Job description

Member Engagement Specialist II

Job Group: Professional & Scientific

Required Minimum Qualifications

• Bachelor’s degree and 2 years of related experience

Job Description

The Center for Industrial Research and Service (CIRAS) is seeking a Member Engagement Specialist II to support membership programs, cohorts, events, and communications that connect Iowa businesses with CIRAS resources and opportunities. This position will coordinate day-to-day activities for CIRAS membership programs, including the Iowa Lean Consortium, and serve as a primary point of contact for members. Responsibilities include supporting member onboarding and renewals, coordinating program and event logistics, maintaining membership and participation records, and helping connect members with relevant CIRAS programs and resources. The Member Engagement Specialist II will also support CIRAS cohort programs and assist with communications and marketing activities, including newsletters, announcements, outreach materials, publications, and other content. This role works closely with CIRAS staff and program leadership to provide a consistent, positive experience for members and participants Occasional statewide travel required.

Responsibilities

• supporting member onboarding and renewals
• coordinating program and event logistics
• maintaining membership and participation records
• helping connect members with relevant CIRAS programs and resources
• supporting CIRAS cohort programs and assisting with communications and marketing activities, including newsletters, announcements, outreach materials, publications, and other content
• working closely with CIRAS staff and program leadership to provide a consistent, positive experience for members and participants
• occasional statewide travel required

Preferred Qualifications

• Experience coordinating programs, memberships, events, customer engagement, or similar activities
• Strong organizational and project coordination skills with the ability to manage multiple priorities and deadlines
• Experience communicating with customers, members, participants, or other external audiences
• Experience developing, editing, proofreading, or distributing newsletters, announcements, marketing materials, or other communications
• Strong attention to detail and experience maintaining accurate records and program information
• Experience using a CRM, database, or similar system to manage customer, member, or participant information
• Experience with Salesforce is a plus

About the Department

The Center for Industrial Research and Service (CIRAS) helps Iowa businesses solve complex problems and move forward with confidence. As part of the Iowa State University College of Engineering and Economic Development and Industry Relations, we connect companies to innovative expertise, applied research, and strategic resources that drive real results. Since 1963, CIRAS has partnered with Iowa businesses to strengthen leadership, improve operations, grow markets, and build skilled workforces. We bring practical industry knowledge, an objective perspective, and access to a powerful statewide network. For more information visit the CIRAS Website.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Benefits

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

Appointment Details

• Appointment Type: Regular with Term Appointment (Fixed Term)
• Proposed End Date or Length of Term: October 31, 2028
• Number of Months Employed Per Year: 12
• Time Type: Full time
• Pay Grade: PS807

Equal Opportunity / Non-Discrimination

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran.

Verification & Background Checks

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Accommodation

Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [e-mail] or call [phone] or Toll-Free: [phone]. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or [phone].

Institutional Context

By focusing on the future and providing the best student experience possible, Iowa State University attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities. Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community. Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that foster the land-grant ideals of putting science, technology, and human creativity to work.