Member Engagement Specialist — Flexible Schedule & Growth

Channel Islands YMCA; Montecito (CA); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Free YMCA family gym membership

Education assistance

Retirement fund

Paid sick leave

Flexible schedule

Job summary

Channel Islands YMCA is seeking an entry-level Member Engagement Specialist for the Montecito Family YMCA location in Santa Barbara, CA. The role is part-time and focuses on engaging prospective members and managing membership processes.

The position requires at least a high school diploma, strong customer service skills, and the ability to complete required trainings within specified timelines. Flexible scheduling and a supportive team environment are offered.

Qualifications

• Experience in customer service preferred.
• Must be at least 18 years old.
• Complete required certifications within 60 days of hire.

Responsibilities

• Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollments.
• Engage members and manage and monitor recruitment and retention tracking and reporting.
• Identify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etc.
• Generate new prospective members through collaboration with Program Coordinator/Director.
• Handle all new/follow up phone calls regarding facility membership promptly and in a professional courteous manner.

Skills

Customer service

Interpersonal skills

Communication

Education

High School Diploma or equivalent

Job description

Channel Islands YMCA is seeking an entry-level Member Engagement Specialist for the Montecito Family YMCA location in Santa Barbara, CA. The role is part-time and focuses on engaging prospective members and managing membership processes.

The position requires at least a high school diploma, strong customer service skills, and the ability to complete required trainings within specified timelines. Flexible scheduling and a supportive team environment are offered.