MEMBER ENGAGEMENT SPECIALIST

Ymca; Montecito (CA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Free YMCA Family Gym Membership and/or

Program Discounts

Education Assistance Up To $1,500 per/

YMCA Retirement Fund

Paid Sick Leave

Flexible Schedule

Job summary

Channel Islands YMCA is seeking a dedicated Member Engagement Specialist to welcome and assist members at the front desk, promote memberships, and support program enrollment. You will conduct tours and interviews with prospective members to grow enrollments, manage retention reports, and ensure smooth check-in and cash handling procedures.

A strong focus on customer service and teamwork within the YMCA program will be essential.

Qualifications

• 18+ years old required.
• High School Diploma or equivalent.
• Previous customer service experience preferred.
• Complete required certifications within 60 days of hire.
• Complete all branch and position trainings within two weeks of hire.

Responsibilities

• Conduct interviews and facility tours to promote new memberships.
• Engage members and monitor recruitment and retention tracking and reporting.
• Identify, track and follow-up with prospective members via promotions and reports.
• Generate new prospective members through collaboration with Program Coordinator/Director.
• Handle new memberships and monthly fee payments promptly and professionally.
• Provide exceptional customer service and assist with program enrollment.
• Perform member relations duties including handling complaints and inquiries.
• Follow check-in, service procedures, and cash handling requirements.
• Maintain a neat, organized Service Desk and tidy lobby area.

Skills

Customer service

Interviews

Membership enrollment

Sales tracking

Cash handling

Reception

Communication

Education

High School Diploma or equivalent

Job description

BENEFITS THAT BENEFIT YOUFREE YMCA Family Gym Membership and Program DiscountsEducation Assistance Program Up To $1,500 per yearYMCA Retirement FundPaid Sick LeaveFlexible ScheduleWhat does a Member Engagement Specialist do?Conduct interviews and facility tours with prospective members to promote, the goal of increasing new membership enrollmentsEngage members and manage and monitor recruitment and retention tracking and reportingIdentify, track and follow-up consistently with prospective members via branch promotions, software reports, internal/external messaging etcGenerate new prospective members through collaboration with Program Coordinator/DirectorHandle all new/follow up phone calls regarding facility membership promptly and in a professional courteous mannerPerform member relations duties including handling complaints and inquiries, processing new memberships and monthly fee paymentsEnsure knowledge of YMCA programs and assist with program enrollmentFollow check-in and service proceduresFollow cash management and receipting proceduresHandle telephone receptionMaintain a neat and organized Service Desk. Ensure the front lobby area remains tidy and cleanStock work areas with forms and stationary suppliesBe proactive with information and knowledge of all program information and changesComplete opening and closing building proceduresProvides exceptional customer service and fosters connections with membersOur Commitment to BelongingAt the Channel Islands YMCA, we are committed to building bridges within our communities. We aspire to create spaces, experiences, and a culture where all people belong and feel connected.Must be at least 18 years oldHigh School Diploma or equivalentPrevious customer service experience preferredComplete required certifications within 60 days of hireComplete all required Branch and Position specific trainings as required within two weeks of hireAbility to obtain a criminal record clearance