Member Engagement Manager - Hybrid, Regional Impact

ADP, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Chamber of Commerce for Greater Philadelphia in Philadelphia, PA, is seeking a Manager, Member Engagement to strengthen member relationships, drive renewals, and deliver ongoing value from Chamber membership. The role emphasizes proactive outreach, service connections, and cross‑functional collaboration to support a growing member base.

Responsibilities include onboarding new members, maintaining engagement, and addressing at‑risk accounts, with a hybrid work setup and in‑person events

Qualifications

• 3+ years of experience in member relations, account management, customer relations, or related experience with a demonstrated record of retention success.
• Strong relationship‑building skills and ability to engage with business professionals.
• Excellent communication and problem‑solving abilities.

Responsibilities

• Implement the Chamber's standardized member relations processes to foster positive, professional relationships with assigned members.
• Actively participate in the onboarding process for new members to ensure a smooth transition into the Chamber.
• Identify opportunities to enhance member engagement by connecting members to relevant Chamber services, programs, and networking opportunities.
• Conduct regular outreach to assigned members.
• Address delinquent accounts promptly and work to re-engage at-risk members.
• Develop and implement member satisfaction strategies to increase retention and renewals.
• Monitor membership retention trends and develop initiatives to address potential attrition concerns.
• Act as a liaison between members and Chamber leadership, staff, and volunteers to foster meaningful connections and provide ongoing support.
• Ensure timely and accurate updates to the Chamber's membership management system regarding all member interactions.
• Perform other duties as assigned.

Skills

Relationship building

Account management

Customer relations

Communication

Problem solving

CRM software

MS Word

MS Excel

Tools

CRM software

MS Word

MS Excel

Job description

The Chamber of Commerce for Greater Philadelphia in Philadelphia, PA, is seeking a Manager, Member Engagement to strengthen member relationships, drive renewals, and deliver ongoing value from Chamber membership. The role emphasizes proactive outreach, service connections, and cross‑functional collaboration to support a growing member base.

Responsibilities include onboarding new members, maintaining engagement, and addressing at‑risk accounts, with a hybrid work setup and in‑person events