Member Success & Engagement Lead

U.S. Chamber of Commerce; Plano (TX); On-site; USD 47,000 - 60,000; Full time

Benefits offered by this job

Health care

Vision insurance

Dental insurance

Retirement plan

Paid leave

Job summary

U.S. Chamber of Commerce is seeking a dynamic professional to drive our small business member success programs and member engagement. The ideal candidate is a relationship builder, proactive, energetic, hands-on, and digitally savvy.

The candidate will manage member support from onboarding to ongoing relationship management and analyze feedback to create meaningful success metrics and opportunities. This full-time role emphasizes proactive outreach, revenue opportunities, and cross-functional

Qualifications

• 3+ years’ experience in sales, communications, marketing, customer success, or an external facing sales team support role.
• Advanced proficiency with the Microsoft Office Suite, notably Microsoft Excel and PowerPoint.
• Knowledge of intermediate to advanced Salesforce.
• Executive phone presence.
• Ability to blend business and technical acumen.
• Superior relationship management skills.

Responsibilities

• Manage our member success strategy to drive member engagement.
• Build and maintain strong relationships with members through regular communications and personalized outreach.
• Assess member needs and recommend solutions to improve member experience.
• Collect and analyze member feedback to drive continuous improvement.
• Design and implement member retention and engagement programs.
• Provide comprehensive member onboarding.
• Manage internal and external communication and support for new and existing members.
• Develop key member success metrics for organizational reporting.
• Manage office management responsibilities.
• Support small business membership sales executives.

Skills

Sales experience

Customer success

Relationship management

Executive phone presence

Microsoft Office

Tools

Salesforce

Excel

PowerPoint

Job description

U.S. Chamber of Commerce is seeking a dynamic professional to drive our small business member success programs and member engagement. The ideal candidate is a relationship builder, proactive, energetic, hands-on, and digitally savvy.

The candidate will manage member support from onboarding to ongoing relationship management and analyze feedback to create meaningful success metrics and opportunities. This full-time role emphasizes proactive outreach, revenue opportunities, and cross-functional