Member Engagement Manager (Hybrid Work)

THE CHAMBER OF COMMERCE FOR GREATER PHILADELPHIA; Philadelphia (Philadelphia County); Hybrid; USD 59,000 - 72,000; Full time

Job summary

The Chamber of Commerce for Greater Philadelphia is seeking a Manager, Member Engagement in Philadelphia, PA. This role focuses on delivering ongoing value to members, connecting them with resources, and proactively addressing concerns to strengthen relationships and renewals.

Through strategic outreach and onboarding, the Manager will foster meaningful connections, represent the Chamber professionally, and drive engagement across programs and events. Hybrid work is available.

Qualifications

• 3+ years of experience in member relations, account management, customer relations, or related experience with a demonstrated record of retention success.
• Strong relationship-building skills and ability to engage with business professionals.
• Excellent communication and problem-solving abilities.
• Proficiency in CRM software, MS Word, and MS Excel.
• Must be a resident of the greater Philadelphia region.
• Must have reliable transportation, proof of insurance, and a valid driver’s license.
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and ability to manage multiple priorities effectively.

Responsibilities

• Implement the Chamber’s standardized member relations processes to foster positive, professional relationships with assigned members.
• Actively participate in the onboarding process for new members to ensure a smooth transition into the Chamber.
• Identify opportunities to enhance member engagement by connecting members to relevant Chamber services, programs, and networking opportunities.
• Conduct regular outreach to assigned members.
• Address delinquent accounts promptly and work to re-engage at-risk members.
• Develop and implement member satisfaction strategies to increase retention and renewals.
• Monitor membership retention trends and develop initiatives to address potential attrition concerns.
• Act as a liaison between members and Chamber leadership, staff, and volunteers to foster meaningful connections and provide ongoing support.
• Ensure timely and accurate updates to the Chamber’s membership management system regarding all member interactions.
• Perform other duties as assigned.

Skills

Relationship building

Communication

Problem solving

Independent work

Tools

CRM software

MS Word

MS Excel

Job description

The Chamber of Commerce for Greater Philadelphia is seeking a Manager, Member Engagement in Philadelphia, PA. This role focuses on delivering ongoing value to members, connecting them with resources, and proactively addressing concerns to strengthen relationships and renewals.

Through strategic outreach and onboarding, the Manager will foster meaningful connections, represent the Chamber professionally, and drive engagement across programs and events. Hybrid work is available.