Member Services & Audience Experience Manager
WHYY
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Job summary
WHYY is seeking an experienced Manager to oversee Member Services in Philadelphia. You will lead a team handling inbound calls and emails from members and the public, elevating member satisfaction and retention through best-in-class service.
Responsibilities include guiding communications from the Member Services Department, maintaining processes, and back-up coverage as needed. You will partner with Gift Processing, CRM and eCRM teams to improve workflows, produce reports, and drive department
Job description
WHYY is seeking an experienced Manager to oversee Member Services in Philadelphia. You will lead a team handling inbound calls and emails from members and the public, elevating member satisfaction and retention through best-in-class service.
Responsibilities include guiding communications from the Member Services Department, maintaining processes, and back-up coverage as needed. You will partner with Gift Processing, CRM and eCRM teams to improve workflows, produce reports, and drive department
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