Member Engagement Manager — Hybrid, Flexible Work

American Academy of Neurology; Minneapolis (MN); Hybrid; USD 76,000 - 89,000; Full time

Job summary

The American Academy of Neurology in Minneapolis is seeking a Member Engagement Manager to partner with council staff and volunteer leaders, guiding engagement strategies and member participation. You will present to committees, turn engagement data into practical recommendations, and drive a consistent, organization-wide approach to council engagement.

This hybrid role requires five years of association-focused customer engagement, a Bachelor’s in English/Communications, strong communication

Qualifications

• Bachelor’s degree in English, Communications, Humanities or related field.
• Minimum of 5 years of experience in customer service and engagement.
• Experience with association organizations and member interaction.
• Ability to handle confidential information and strong attention to detail.
• Excellent verbal and written communication skills; public speaking preferred.
• CAE preferred; experience advancing strategic programs and using Higher Logic preferred.
• Proficient in MS Word, Excel, and PowerPoint.

Responsibilities

• Support council operations, engagement strategies, and member participation.
• Present to committees and translate engagement data into recommendations.
• Promote consistent, organization-wide council engagement practices.
• Collaborate with volunteers, staff liaisons, and leadership on programs.

Skills

Customer service

Customer engagement

Verbal communication

Written communication

Attention to detail

MS Word

Excel

PowerPoint

Analytical skills

Public speaking

Strategic programs

Higher Logic

Education

Bachelor’s degree in English

Bachelor’s degree in Communications

Bachelor’s degree in Humanities

Tools

Higher Logic

Job description

The American Academy of Neurology in Minneapolis is seeking a Member Engagement Manager to partner with council staff and volunteer leaders, guiding engagement strategies and member participation. You will present to committees, turn engagement data into practical recommendations, and drive a consistent, organization-wide approach to council engagement.

This hybrid role requires five years of association-focused customer engagement, a Bachelor’s in English/Communications, strong communication