Membership Engagement Manager

American Academy of Arts & Sciences; Cambridge (MA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

The American Academy of Arts & Sciences seeks a Membership Engagement Manager to create and implement membership engagement initiatives. The Manager works with members and staff to develop, implement, and assess activities that increase opportunities for connection and involvement with the Academy.

The Manager reports to the Director of Membership Engagement and is part of the Membership Engagement and Events team, based in Cambridge, MA. Hybrid work, <10% travel, evenings may be required.

Qualifications

• 5-7 years of experience in communications, member or volunteer engagement, project management, development, and/or event planning.
• Excellent writing skills and ability to build relationships with diverse stakeholders.
• Strong planning, organizational, and time management abilities; attention to detail.
• Ability to design and execute engagement initiatives, reports and metrics.
• Experience with CRM systems (e.g., Salesforce) and office productivity tools.

Responsibilities

• Maintain and advance relationships with Academy members; plan meetings, events, and activities.
• Staff local committees and activities, recruit chairs, structure meetings, and document best practices.
• Develop and execute virtual, in-person, and hybrid events including the Annual Induction Ceremony; manage content and outreach.
• Draft remarks for the President and other leaders; prepare correspondence, briefing materials, and reports.
• Contribute content for digital/print publications and the Academy website.
• Track engagement activities, gather data, generate metrics and reports for growth opportunities.

Skills

Excellent writing skills

Relationship building

Project management

Event planning

Communications

Member engagement

Attention to detail

Education

Equivalent combination of education and experience

Tools

Microsoft Office

Excel

PowerPoint

Word

Adobe Acrobat

Salesforce

CRM software

Job description

The American Academy of Arts and Sciences seeks a Membership Engagement Manager to create and implement membership engagement initiatives. Founded in 1780, the Academy honors excellence and convenes leaders from every field of human endeavor to examine new ideas, address issues of importance to the nation and the world and advance the common good. The Academy’s more than 6,000 elected members include some of the world’s most distinguished citizens in academia, business, government, and philanthropy.

The Manager works with members and staff across the organization to develop, implement, and assess activities that increase opportunities for connection and involvement with the Academy.

The Manager reports to the Director of Membership Engagement and is part of the Membership Engagement and Events team.

Duties

• Maintain and advance relationships with Academy members, working directly with them to conceive of and plan meetings, events, and other activities.
• Staff Local Committees and Activities organized in communities where Academy members live and work: Recruit and onboard chairs and committee members, structure and organize committee meetings, guide committees in creating events and plans for engaging local members in their areas, develop and document best practices for the national network.
• Contribute to design and execution of virtual, in-person, and hybrid events, including the Academy’s Annual Induction Ceremony. Lead development of meeting content, incorporate topics of Academy work, assess audience, plan outreach, correspond with presenters and participants, provide on-site representation and event management, implement follow up, and evaluate programs for effectiveness.
• Develop, draft, and edit remarks for the President and other members, prepare correspondence, briefing materials, presentations, and reports that advance Academy objectives while ensuring a consistent voice.
• Propose and contribute content for the Academy’s digital and print publications and web site.
• Track member engagement activities, member service, and correspondence; gather, manage and analyze data; produce metrics and reports that demonstrate levels of engagement and areas for growth.
• Integrate diverse perspectives into all programming and activities.

Required Qualifications:

• 5-7 years of relevant experience in areas such as communications, member or volunteer engagement, project management, development, and/or event planning; or an equivalent combination of education and experience, with evidence of progressive success and responsibilities, preferably at a foundation, higher education institution, or cultural non-profit
• Excellent writing skills
• Ability to build relationships; strong interpersonal skills, member-service orientation and excellent judgment; ability to comfortably and professionally interface with a wide range of constituents and to work collaboratively and effectively in a team environment
• Ability to develop plans and strategy; project management experience, organizational skills, initiative, and follow through
• Intellectual curiosity and the ability to engage deeply with the work of the Academy
• Attention to detail; ability to work efficiently, juggle competing priorities, and meet deadlines
• Proficiency in Microsoft Office (Excel, PowerPoint, Word), Adobe Acrobat, various document processing and database applications, Salesforce or other CRM (Customer Relationship Management) software; ability to learn related applications for event management, surveying, and email marketing

Location and Work Environment: This is a full-time, hybrid position based in Cambridge, Massachusetts. Flexibility to travel (<10%) and work occasional evenings is required.

The Academy operates on standard business hours of 9:00 a.m. – 5:30 p.m. Eastern Standard Time.