MEMBER ENGAGEMENT MANAGER

American Academy of Neurology; Minneapolis (MN); Hybrid; USD 76,000 - 89,000; Full time

Job summary

The American Academy of Neurology in Minneapolis is seeking a Member Engagement Manager to partner with council staff and volunteer leaders, guiding engagement strategies and member participation. You will present to committees, turn engagement data into practical recommendations, and drive a consistent, organization-wide approach to council engagement.

This hybrid role requires five years of association-focused customer engagement, a Bachelor’s in English/Communications, strong communication

Qualifications

• Bachelor’s degree in English, Communications, Humanities or related field.
• Minimum of 5 years of experience in customer service and engagement.
• Experience with association organizations and member interaction.
• Ability to handle confidential information and strong attention to detail.
• Excellent verbal and written communication skills; public speaking preferred.
• CAE preferred; experience advancing strategic programs and using Higher Logic preferred.
• Proficient in MS Word, Excel, and PowerPoint.

Responsibilities

• Support council operations, engagement strategies, and member participation.
• Present to committees and translate engagement data into recommendations.
• Promote consistent, organization-wide council engagement practices.
• Collaborate with volunteers, staff liaisons, and leadership on programs.

Skills

Customer service

Customer engagement

Verbal communication

Written communication

Attention to detail

MS Word

Excel

PowerPoint

Analytical skills

Public speaking

Strategic programs

Higher Logic

Education

Bachelor’s degree in English

Bachelor’s degree in Communications

Bachelor’s degree in Humanities

Tools

Higher Logic

Job description

Salary Range: $76,187.00 to $88,885.00 Annually

MEMBER ENGAGEMENT MANAGER

What you’ll do.

As the Member Engagement Manager, you’ll partner closely with council staff liaisons and volunteer leaders to support council operations, engagement strategies, and member participation. You’ll help drive a cohesive and impactful council experience by presenting to committee members, turning engagement data and insights into actionable recommendations, and championing a consistent, organization-wide approach to council engagement.

Please review the attached job description for full details. If viewing from an external site, please visit https://www.aan.com/about-the-aan/work-at-the-aan

Who we are.

Join a diverse community of fun, energetic, and dedicated employees and members who are committed to supporting neurologists worldwide in providing exceptional care to their patients. The AAN’s vision is to be indispensable to our members, and we continue to embrace our values of Community, Leadership, Well-being and Diversity, Equity, and Inclusion. Together, we pursue our mission to enhance member career fulfillment and promote brain health for all.

The AAN, founded in Minneapolis in 1948, supports and represents more than 44,000 neurologists and neuroscience professionals worldwide who provide crucial patient care, seek new cures and treatments for brain disease and work to ensure patient access to the right care. Our headquarters is in a stunning, energy-efficient office, located in downtown Minneapolis’s dynamic Mill District, and our public policy office is near the action on Capitol Hill in Washington, DC. Both locations offer easy access to light rail, major bus lines, parking options, walking/biking paths, and a myriad of dining and entertainment choices, making it a vibrant hub for everyone.

What we look for.

Education.

• Bachelor’s degree in English, Communications, Humanities or related field

Experience.

• Minimum of 5 years of experience dedicated to customer service and customer engagement
• Demonstrated ability to uphold the AAN’s values
• Experience working with members in an association style organization
• Ability to handle confidential information
• Excellent verbal and written communication skills
• Strong attention to detail
• Proficient in MS Word, Excel, and PowerPoint
• Strong analytical and problem-solving skills
• Certified Association Executive (CAE) is preferred
• Public speaking experience is preferred
• Experience in advancing strategic programs is preferred
• Advanced knowledge of Higher Logic Online Community platform or similar platform is preferred

Relevant education and/or experience exceeding the required qualifications may be substituted on a year-for-year basis.

Travel Requirements:

Minimal travel required — up to 5%

Location:

Minneapolis, MN and is identified as hybrid (required to work in the office with the ability to work remotely part of the week)

Schedule:

Occasional evening and weekends required

What we offer.

Our excellent benefits package https://www.aan.com/link/1aa104c6d7a64b208cebdeb456c1309e.aspx that works as hard for you as you do for us.

• Thrive at Work and Beyond
• Flexible work arrangements
• Generous PTO & holidays
• Comprehensive wellness programs
• Paid parental, family, and bereavement leave
• Benefits to Secure Your Future
• Competitive salary & incentive program
• 10.5% 401(k) contribution & financial planning resources
• Paid life, and both long- and short-term disability insurance
• Benefits to Grow With Us
• Tuition reimbursement
• Professional development opportunities
• Diversity, Equity, and Inclusion training programs
• Monetary years of service recognition awards
• Feel Recognized & Connected (Culture & Community)
• Employee awards & peer recognition to celebrate excellence
• Team-building events & company celebrations to foster connections
• Diversity, Equity & Inclusion initiatives to create a culture where everyone belongs
• Volunteer days & charitable giving programs to make an impact beyond the workplace
• Health & Happiness (Medical, Dental, Vision & More)
• Comprehensive health coverage with medical, dental, and vision plans
• Telemedicine & mental health resources for accessible care
• Onsite workout facility, gender-neutral restroom, wellness and lactation rooms
• Transportation subsidy
• Flavored waters & on-site fitness

Great Location:

Our headquarters is a beautiful, energy-efficient office in Minneapolis, MN. Our headquarters is in a stunning, energy-efficient office, located in downtown Minneapolis’s dynamic Mill District, and our public policy office is near the action on Capitol Hill in Washington, DC. Both locations offer easy access to light rail, major bus lines, parking options, walking/biking paths, and a myriad of dining and entertainment choices, making it a vibrant hub for everyone.

Great People in Great Careers:

The AAN offers talent opportunities in the fields of Administration, Accounting, Marketing, Communications, Digital Development, Event Planning, Social Media, Research, Health Policy, Information Systems, Project Management, and more.

ADDITIONAL RESOURCES

View our press room https://www.aan.com/AAN-Resources/Details/press-room/ , conferences https://www.aan.com/conferences-community/ , world-renowned guidelines https://www.aan.com/policy-and-guidelines/guidelines/ , social media channels https://www.aan.com/AAN-Resources/Details/about-the-aan/connect-with-the-aan/ , patient and caregiver magazine https://www.brainandlife.org/ , and most recent Annual Report https://issuu.com/americanacademyofneurology/docs/18_annual_report-digi_v510?e=0

Technical Support

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If you need assistance with completing our online application process, contact [e-mail].

The American Academy of Neurology is an equal opportunity employer.