Member Engagement & Growth Specialist

Civica Associations Conferences & Exhibitions; Centennial (CO); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Flexible hours

Health insurance

401k plan

Telecommute option

Job summary

Civica Associations Conferences & Exhibitions in Centennial, CO is seeking a Membership Specialist to manage 2-3 association clients, providing exceptional customer service and driving member recruitment, engagement, and retention.

The role requires organization, collaboration, and attention to detail, with opportunities to grow within the Membership Department and advance to Senior Membership & Communication Specialist.

Qualifications

• Requires associate's or bachelor's degree and 1–3 years in admin/customer service.
• Strong organizational skills and attention to detail required.
• Proven written and verbal communication skills.
• Ability to manage multiple client priorities and deadlines.

Responsibilities

• Serve 2–3 associations as primary contact and deliver excellent customer service.
• Process memberships, renewals, and communications via web-based systems.
• Update and maintain member databases and websites with relevant information.
• Generate regular membership reports and dashboards and analyze trends.
• Coordinate meetings, events, webinars, and volunteer activities.
• Support elections, volunteer recruitment, and member communications.

Skills

Associate degree

Bachelor's degree

Office organization

Written and verbal communication

Multi-client coordination

CRM data querying

Education

Associate's or Bachelor's degree

Tools

Office Suite

CRM software

ZenDesk

Word/Excel

Job description

Civica Associations Conferences & Exhibitions in Centennial, CO is seeking a Membership Specialist to manage 2-3 association clients, providing exceptional customer service and driving member recruitment, engagement, and retention.

The role requires organization, collaboration, and attention to detail, with opportunities to grow within the Membership Department and advance to Senior Membership & Communication Specialist.