Member-First Teller: Build Brighter Finances

University Federal Credit Union; Austin (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

University Federal Credit Union (UFCU) is seeking a Full Time Teller to serve as the primary contact for member transactions and requests, delivering exceptional service and building long-term relationships. The role focuses on processing transactions, identifying member needs, and resolving issues while maintaining compliance.

Gained experience in cash handling and customer service will support accurate processing and strong member relationships in a branch setting.

Qualifications

• High School Diploma or GED is required.
• Six months Teller or cash handling experience preferred.
• Six months customer service experience required.
• Bachelor’s Degree may substitute for experience requirements.
• Six months working in a team environment is required.

Responsibilities

• Greet members and maintain branch appearance.
• Process transactions, mail deposits, night drop, and cash advances.
• Explain basic products and services and identify member needs.
• Adhere to all policies, procedures and regulatory requirements.
• Assist with online and mobile banking.

Skills

Customer service

Cash handling

Communication

Active listening

Attention to detail

Teamwork

Microsoft Office

Problem solving

Education

High School Diploma or GED

Bachelor’s Degree in Business or Finance-related field

Job description

University Federal Credit Union (UFCU) is seeking a Full Time Teller to serve as the primary contact for member transactions and requests, delivering exceptional service and building long-term relationships. The role focuses on processing transactions, identifying member needs, and resolving issues while maintaining compliance.

Gained experience in cash handling and customer service will support accurate processing and strong member relationships in a branch setting.