Member Concierge II — Hospitality & Member Experience

Life Time, Inc.; Savage (MN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Fully subsidized membership

Medical, dental, vision coverage

Paid time off

Job summary

Life Time, Inc. is seeking a Membership Concierge II in Savage, MN. You will manage member accounts, educate on programming and events, and engage guests to drive retention and growth. This role emphasizes hospitality, relationship building, and proactive problem solving in a fast-paced resort setting.

The position offers an hourly wage with opportunities for certification progression and professional development, plus a benefits package for full-time team members.

Qualifications

• Ability to multi-task and deliver high-quality customer service.
• Comfortable in a fast-paced environment and able to stand for 4 hours.
• Excellent verbal communication and friendly, outgoing demeanor.
• Complete Retention Specialist Certification within 60 days of hire.
• Bachelor's degree in Hospitality is preferred.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships and create extraordinary experiences.
• Receives inbound calls and conducts outbound outreach to support engagement and acquisition.
• Educates members on programs, events, pricing, and policies.
• Assists members with account maintenance, changes and transactions including program, service, and product payments.
• Serves as a key point of contact for new membership sales and member retention.
• Engages in problem solving and service recovery for member questions and concerns.

Skills

Multi-tasking

Customer service

Verbal communication

Fast-paced

Friendly demeanor

Education

High School diploma or equivalent

Bachelor's degree in Hospitality

Job description

Life Time, Inc. is seeking a Membership Concierge II in Savage, MN. You will manage member accounts, educate on programming and events, and engage guests to drive retention and growth. This role emphasizes hospitality, relationship building, and proactive problem solving in a fast-paced resort setting.

The position offers an hourly wage with opportunities for certification progression and professional development, plus a benefits package for full-time team members.