Morning Front Desk & Member Services Associate

Active Wellness; San Francisco (CA); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Health, Dental and Vision Insurance (2

Health Flexible Spending Account (Full

Paid Time Off (Full Time)

Parking & Transit Flexible Spending

401(k) (Eligible after 1 year)

Legal Support Plan

Employee Assistance Program & Mental健康

Complimentary Club Membership

Job summary

Active Wellness is seeking a part-time Service Desk Representative at Two Towers Fitness Center in San Francisco. You will greet members, check in guests, answer calls, schedule services, assist with retail purchases, and promote club offerings to drive engagement.

This role emphasizes friendly service, teamwork, and knowledge of programs across the center. Strong communication, multitasking, and safety awareness are essential.

Qualifications

• Previous health club personal training experience is a plus.
• Previous experience with Mindbody, is a plus.
• Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry.
• Minimum GED/High School Diploma or equivalent.
• Must be detail oriented, organized and highly responsive with a commitment to customer service.
• Strong verbal communication skills.
• AED/CPR/First Aid Certified.
• Proof of citizenship or legal status.

Responsibilities

• Greet members/guests enthusiastically and efficiently handle the check-in process.
• Answer telephone and field calls.
• Schedule services appointments and take reservations either in person or by phone.
• Assist members with purchases of retail goods and club services.
• Promote club services and activities.
• Assist with keeping the club well stocked and clean.
• Inventory of food items as well as locker and laundry service.
• Maintain communication log and lost & found ledger.
• Handle member injury and illness incident reporting.
• Administer emergency care to members and guests in need of assistance.
• Work as a TEAM with all other departments.

Skills

Customer service

Communication

Multitasking

Check-in greeting

Education

GED/High School Diploma or equivalent

AED/CPR/First Aid Certified

Tools

Mindbody

Job description

Active Wellness is seeking a part-time Service Desk Representative at Two Towers Fitness Center in San Francisco. You will greet members, check in guests, answer calls, schedule services, assist with retail purchases, and promote club offerings to drive engagement.

This role emphasizes friendly service, teamwork, and knowledge of programs across the center. Strong communication, multitasking, and safety awareness are essential.