Member Services Desk Specialist

Active Wellness; South San Francisco (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) matching after eligibility

Paid time off

Parking & transit benefits

Employee assistance program

Job summary

Active Wellness LLC is hiring a Service Desk Representative at the Two Towers Fitness Center in San Francisco, CA. You will be the first point of contact for members, delivering exceptional service, handling check-ins, and assisting with services and retail inquiries.

The role emphasizes a welcoming environment, accuracy in member information, and teamwork across departments to ensure a smooth club experience.

Qualifications

• Previous health club or fitness center experience is a plus.
• Experience with Member Management System (Mindbody) is a plus.
• Basic accounting skills and customer service orientation are required.
• Must be detail oriented, organized and responsive to customers.

Responsibilities

• Greet members and efficiently handle check-in.
• Answer calls and schedule services or appointments.
• Assist with retail purchases and club services.
• Promote club services and activities to members and guests.
• Maintain a clean and stocked club environment.
• Record incidents and assist with safety procedures.

Skills

Customer service

Multitasking

Verbal communication

Basic computer skills

Education

GED/High School Diploma

Tools

Mindbody

Job description

Active Wellness LLC is hiring a Service Desk Representative at the Two Towers Fitness Center in San Francisco, CA. You will be the first point of contact for members, delivering exceptional service, handling check-ins, and assisting with services and retail inquiries.

The role emphasizes a welcoming environment, accuracy in member information, and teamwork across departments to ensure a smooth club experience.