Member Concierge & Customer Experience Pro

Flexcar, LLC.; Morrow (GA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid time off: 80 hours first year

401(k) with company match

Medical, dental, vision benefits from

Wellness programs

Uniforms

Weekly pay

Discounted employee rate on Flexcar

Job summary

Flexcar is seeking a Member Concierge to deliver an outstanding customer experience onsite in Morrow, GA. You will assist members with vehicle delivery, preparation, and ongoing support, ensuring a seamless process from ordering to return.

You’ll interact via phone, chat, or in person and coordinate with care and security teams to resolve issues promptly. The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment while

Qualifications

• 1-2 years of experience in a customer service role.
• Excellent interpersonal and communication skills.
• Strong problem-solving and decision-making abilities.
• Proficient with computers and learning new software quickly.
• Commitment to delivering exceptional customer service.

Responsibilities

• Provide exceptional customer service and support to members throughout the lifecycle of their Flexcar experience.
• Troubleshoot and resolve order and vehicle issues promptly and accurately.
• Ensure vehicles meet quality standards and participate in pre-delivery prep.
• Use operational systems to track interactions and maintain records.
• Learn and stay updated on product features and processes.
• Greet customers and provide information about the company and services.
• Collaborate with cross-functional teams to ensure a seamless experience.
• Identify opportunities for process improvement and contribute to initiatives.
• Additional duties as assigned by management.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Computer skills

Adaptability

Job description

Flexcar is seeking a Member Concierge to deliver an outstanding customer experience onsite in Morrow, GA. You will assist members with vehicle delivery, preparation, and ongoing support, ensuring a seamless process from ordering to return.

You’ll interact via phone, chat, or in person and coordinate with care and security teams to resolve issues promptly. The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment while