Member Experience Specialist — Benefits & PTO

Flexcar; Morrow (GA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

PTO program

401(k) match

Healthcare coverage

Weekly pay

Employee referral bonus

Uniforms

Job summary

Flexcar in Morrow, GA is hiring a Member Concierge to deliver outstanding customer experiences from pickup to return, and to prepare vehicles for delivery. You’ll use our systems to manage interactions and help members across phone, chat, and in-person channels.

The role requires 1-2 years in customer service, strong communication, and the ability to multitask in a fast-paced environment. Benefits begin day one, with PTO, a 401(k) match, and comprehensive health coverage.

Qualifications

• 1-2 years of proven customer service experience.
• Excellent interpersonal and communication skills.
• Strong problem-solving and decision-making abilities.
• Proficient computer skills and ability to learn new software systems quickly.
• A passion for providing exceptional customer service.
• Ability to multitask, prioritize tasks, and work effectively under pressure.
• Flexibility to work evenings, weekends, and holidays.
• Attention to detail with strong listening skills.
• Manage support cases with timely follow-ups and resolutions.
• Escalate unresolved issues to cross-functional teams when needed.

Responsibilities

• Provide exceptional customer service to members through multiple channels.
• Troubleshoot and resolve order and vehicle issues promptly.
• Ensure vehicles meet quality standards and are prepared pre-delivery.
• Use operational systems to manage interactions and records.
• Learn and stay up to date with product features and processes.
• Greet customers and provide information about the company and products.
• Collaborate with cross-functional teams to ensure a seamless experience.
• Identify opportunities to improve processes and procedures.
• Additional duties as assigned by management.

Skills

Customer service

Interpersonal communication

Problem solving

Multitasking

Technical literacy

Listening skills

Attention to detail

Team collaboration

Flexibility

Adaptability

Tools

CRM software

Ticketing systems

Job description

Flexcar in Morrow, GA is hiring a Member Concierge to deliver outstanding customer experiences from pickup to return, and to prepare vehicles for delivery. You’ll use our systems to manage interactions and help members across phone, chat, and in-person channels.

The role requires 1-2 years in customer service, strong communication, and the ability to multitask in a fast-paced environment. Benefits begin day one, with PTO, a 401(k) match, and comprehensive health coverage.