Member Center Leader | Hybrid Ops & Member Growth

Texas Dow Employees Credit Union; Bay City (MI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Texas Dow Employees Credit Union invites applications for the Manager – Member Center. This role leads center associates, develops staff, and partners with other lines of business to provide holistic service.

A hybrid work arrangement is offered with on-site three days per week. The position requires a 4-year degree in Business Management or equivalent experience and at least 2 years of management experience with coaching and scheduling.

Qualifications

• Education: 4-year degree in Business Management or equivalent in work experience.
• Experience: 2 years management experience with direct reports including coaching and scheduling.
• Ability to coach and develop individuals with varying levels of experience; leverage influence to garner results.

Responsibilities

• Leads and develops branch employees to ensure a positive member experience.
• Adheres to audit/compliance schedules, minimizes loss, and ensures accurate work.
• Coaches staff, conducts development planning and feedback; grows member relationships.

Skills

Leadership

Coaching

Customer service

Communication

Relationship building

Problem solving

Education

4-year degree in Business Management

Tools

Online banking support

Mobile banking

Ten-key calculator

Job description

Texas Dow Employees Credit Union invites applications for the Manager – Member Center. This role leads center associates, develops staff, and partners with other lines of business to provide holistic service.

A hybrid work arrangement is offered with on-site three days per week. The position requires a 4-year degree in Business Management or equivalent experience and at least 2 years of management experience with coaching and scheduling.