Member Center Leader: Growth, Service & Compliance

Wright-Patt Credit Union Inc.; Columbus (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

Wright-Patt Credit Union Inc. in Columbus, OH, seeks a seasoned Member Center Manager to lead member service and growth in alignment with our Service Delivery Strategy.

You will oversee operations, staff training, and risk controls, ensuring an extraordinary service experience for every member. As a working manager, you will engage members directly, promote PTM technology, and strengthen partnerships with other lines of business to deepen member relationships while maintaining strong internal

Qualifications

• Experience leading a member center operation with staff.
• Ability to supervise, train, and develop staff.
• Strong knowledge of risk management and regulatory compliance.
• Excellent communication and community engagement skills.

Responsibilities

• Leads an extraordinary member center operation that is adequately staffed with well-trained and motivated partners. Ensures partners perform in a safe and sound manner and consistently utilize corporate service standards to deliver an extraordinary service experience for all members.
• Responsible for the supervision and development of member center partners who actively support the overall service delivery strategy. Responsibilities include hiring top talent, training and certification of all partners, consistently coaching, conducting reviews, and developing member center partners for advancement.
• Establishes member service expectations and manages financial results. Conducts regular and engaging staff meetings and huddles to communicate results, relay expectations, and recognize successes and opportunities for improved/enhanced performance.
• Ensures assigned Member Center is operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, by maintaining a strong internal control environment to mitigate risk and monitoring processes and procedures for the risk related to fraud.
• As a working manager, interacts with members to help meet their needs. Educates and trains members on how to utilize convenient services, including PTM technology where applicable, and encourages increased use of the cooperative while building and increasing member engagement. Engaged in community engagement efforts for assigned Member Center.
• Represents the credit union in the community, at public events, on boards, and actively seeks and supports efforts to expand opportunities within the WPCU markets.
• Provides support with budgets, reporting, and operating plans for member centers and projects impacting the Member Center Network.

Job description

Wright-Patt Credit Union Inc. in Columbus, OH, seeks a seasoned Member Center Manager to lead member service and growth in alignment with our Service Delivery Strategy.

You will oversee operations, staff training, and risk controls, ensuring an extraordinary service experience for every member. As a working manager, you will engage members directly, promote PTM technology, and strengthen partnerships with other lines of business to deepen member relationships while maintaining strong internal