Member Center Leader: Growth, Service & Compliance

Wright-Patt Credit Union; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Wright-Patt Credit Union is seeking a Member Center Manager to lead operations and drive member service excellence at the Columbus center. You will oversee staffing, training, and adherence to service standards while ensuring compliance and strong internal controls.

The role involves active engagement with members, collaboration with business partners, and ongoing community involvement to expand membership and strengthen relationships within WPCU markets.

Qualifications

• Responsibilities focus on member service excellence and staff development.
• Ensures compliance with laws, regulations, and internal controls.
• Engages with community and represents the credit union publicly.

Responsibilities

• Leads an extraordinary member center operation with adequately staffed, well-trained partners.
• Supervises and develops member center staff, including hiring, training, certification, coaching, and career development.
• Establishes service expectations and communicates results through meetings and huddles to drive performance.
• Ensures efficient operations and a strong internal control environment to mitigate risk and prevent fraud.
• Interacts with members to meet needs and promotes use of PTM and other services while boosting member engagement.
• Represents the credit union in the community and at public events to expand opportunities in WPCU markets.
• Supports budgets, reporting, and operating plans for member centers and related projects.

Job description

Wright-Patt Credit Union is seeking a Member Center Manager to lead operations and drive member service excellence at the Columbus center. You will oversee staffing, training, and adherence to service standards while ensuring compliance and strong internal controls.

The role involves active engagement with members, collaboration with business partners, and ongoing community involvement to expand membership and strengthen relationships within WPCU markets.