Member Center Manager - Hybrid Leader

Texas Dow Employees Credit Union; Pearland (TX); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Texas Dow Employees Credit Union is seeking a Manager - Member Center to lead the branch's Member Center team and report directly to senior management. The role emphasizes coaching, service excellence, and relationship growth within the local community.

The role requires a 4-year degree in Business Management and at least 2 years of management experience. A dynamic hybrid work model with on-site three days per week is offered to support member service excellence.

Qualifications

• Education: 4-year degree in Business Management or equivalent in work experience.
• Two years of management experience with direct reports, including coaching and scheduling.

Responsibilities

• Ensures a positive member experience by leading and developing employees, monitoring service standards, and resolving concerns.
• Promotes operational excellence by adhering to audit/compliance schedules, minimizing loss, and maximizing accuracy of work.
• Engages frontline talent with coaching, observations, development planning, and feedback.
• Responsible for growth of members and deepening relationships within the branch's community.
• Builds relationships with other lines of business to offer a holistic, "one stop shop" solution for members.
• Educates members on online/mobile solutions and ensures the team is knowledgeable as financial experts.
• Performs other duties as needed, including engaging members, opening new accounts and loans, and serving on committees.

Skills

Coaching & Development

Leadership

Relationship Building

Operational Excellence

Attention to Detail

Communication Skills

Problem Solving

Team Building

Adaptability

Time Management

Education

Bachelors in Business Management

Job description

Texas Dow Employees Credit Union is seeking a Manager - Member Center to lead the branch's Member Center team and report directly to senior management. The role emphasizes coaching, service excellence, and relationship growth within the local community.

The role requires a 4-year degree in Business Management and at least 2 years of management experience. A dynamic hybrid work model with on-site three days per week is offered to support member service excellence.