Assistant Manager - Whitehall

Wright-Patt Credit Union; Whitehall (OH); On-site; USD 58,000 - 86,000; Full time

Job summary

Wright-Patt Credit Union is seeking a Member Center Assistant Manager in Whitehall, Ohio. This full-time role supports the Member Center Manager, oversees staff, and drives excellent member service aligned with our delivery strategy.

The position involves staffing oversight, training and coaching, policy adherence, and active community involvement as needed. A retail financial services background and supervisory potential are preferred; NMLS is required.

Qualifications

• Minimum requirement is a High School Diploma or GED; an associate degree is preferred.
• At least two years in retail financial services is required.
• NMLS is required.
• Supervisory experience is preferred but not required.

Responsibilities

• Assist in supervising and developing member center partners to support service delivery.
• Oversee staffing to ensure safe, compliant operations and exceptional member service.
• Lead coaching, training, observations, and performance reviews.
• Educate members on using PTM technology and other services.
• Represent the credit union at community events as needed.

Skills

Supervisory skills

Customer service

Member experience operations

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Department

Member Center Network -- Columbus

Job Location

19 S. Hamilton Road, Whitehall, Ohio, United States

Position Type

Full-Time/Regular

Work Type

Standard

NMLS Required

Yes

Pay Classification

Exempt (Salary)

Grade and Compensation Band

PG 14: $57,595.20 - $86,382.40 (Annually)

Target Compensation

$66,000.00 to $72,000.00

The Member Center Assistant Manager assists in all aspects of managing the Member Center, and has direct supervisory responsibilities for member service operations, which may include member service, cash, facilities, audits, security, and risk management, cash controls relationship building. Assistant Managers of PTM strategy centers lead membership growth and support the organization's Service Delivery Strategy. The Assistant Manager is second-in-command of the Member Center or multiple centers and during absences of the Manager will act as Member Center Manager.

• Assists the Member Center Manager in overseeing a member center operation that is adequately staffed with well-trained and motivated partners. Ensures partners perform in a safe and sound manner and consistently utilize corporate service standards to deliver an extraordinary service experience for all members. (40%)
• Responsible for the supervision and development of member center partners who actively support the overall service delivery strategy. Responsibilities include hiring top talent, training, and certification of all partners, consistently coaching, conducting partner observations, performance reviews, and developing member center partners for advancement. (20%)
• As a working manager, assists in other member center roles as needed. Identifies opportunities to expand member relationships with the credit union by identifying and recommending appropriate products and services to meet needs. Educates and trains members on how to utilize convenient services, including PTM technology where applicable, and encourages increased use of the cooperative while increasing member engagement. Attends regular and engaging coaching sessions to communicate results, relay expectations, recognize successes and opportunities for improvement/enhanced performance with their manager. (20%)
• Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (15%)
• Performs other duties as assigned including representing WPCU at community and public events (if required by market). (5%)

Specialized or Technical Knowledge and Skills

• High School Diploma or GED required. Associate degree preferred.
• At least two years in the retail financial services industry is required.
• Previous supervisory skills are preferred but not required (this is an entry-level supervisor position).
• Must be familiar with member experience operations.
• Must be able to learn and use a variety of software applications such as Microsoft Office and the credit union's core processing systems.
• NMLS is required.