Member Experience Pro: Service & Transactions

Wright-Patt Credit Union; Whitehall (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Wright-Patt Credit Union in Whitehall is seeking a Member Experience Representative I to join our team at a new Member Center opening. You will deliver exceptional service while accurately processing a variety of cash transactions and member inquiries, helping members achieve their financial goals.

You will listen to members, identify opportunities, and refer appropriate products and services while following credit union policies and procedures.

Qualifications

• Provide extraordinary member service to all customers.
• Accurately process cash and inquiry transactions.
• Proactively refer products and services to meet needs.

Responsibilities

• Provide extraordinary member service and process transactions.
• Understand questions and offer appropriate referrals.
• Ensure policies and risk controls are followed.
• Balance cash drawer at start/end of shift.
• Perform miscellaneous duties such as end of day tasks and answering phones.

Skills

Customer service

Communication

Cash handling

Job description

Wright-Patt Credit Union in Whitehall is seeking a Member Experience Representative I to join our team at a new Member Center opening. You will deliver exceptional service while accurately processing a variety of cash transactions and member inquiries, helping members achieve their financial goals.

You will listen to members, identify opportunities, and refer appropriate products and services while following credit union policies and procedures.