Member Care & Card Services Specialist

Keys Federal Credit Union; Key West (FL); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Keys Federal Credit Union is seeking a friendly Member Care Representative to provide phone-based member service, perform routine data entry for debit and credit, and handle account maintenance and loan interviews. This role supports the Member Services team under the Member Care Manager and requires accuracy and strong communication.

Responsibilities include handling debit/credit card tasks, resolving member inquiries, processing reports, and delivering excellent service in a fast-paced call

Qualifications

• 2 years of customer service experience.
• Experience in a financial institution (preferred).
• Experience in a call center (preferred).

Responsabilités

• Establish and maintain files and records for member accounts.
• Process daily reports and card transactions including new, lost/stolen and replacement cards; process debit card fraud disputes.
• Provide internal support to coworkers and maintain card programs documentation.
• Respond to member inquiries about financial products and services and execute routine to moderately complex transactions.
• Identify and resolve routine to moderately complex issues and follow up on unresolved inquiries.
• Route calls to appropriate staff and provide product information to members.

Connaissances

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Spanish

Problem solving

Sales oriented

Phone support

Formation

High school diploma or GED

Outils

Word processing

Spreadsheets

PC proficiency

Description du poste

Keys Federal Credit Union is seeking a friendly Member Care Representative to provide phone-based member service, perform routine data entry for debit and credit, and handle account maintenance and loan interviews. This role supports the Member Services team under the Member Care Manager and requires accuracy and strong communication.

Responsibilities include handling debit/credit card tasks, resolving member inquiries, processing reports, and delivering excellent service in a fast-paced call