In-Office Virtual Member Services Pro

OneAZ Credit Union; Phoenix (AZ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Generous PTO

Holidays & personal days

Job summary

OneAZ Credit Union seeks a detail-oriented Virtual Services Representative to join our in-office team at 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027. This role processes member requests via chat, email, and phone, and helps with onboarding and disputes.

You will interact with members and vendors, provide product information, and support account actions while ensuring accuracy and compliance. Bilingual skills are a plus.

Qualifications

• Customer service experience, preferably in financial institution and/or call center.
• Bilingual Spanish/English a plus.
• Ability to type 50+ words per minute.

Responsibilities

• Process chat correspondence with members via online banking and mobile app.
• Respond to member email inquiries and chat communications.
• Identify fraudulent transactions and assist with dispute processes.
• Provide support to inbound Virtual Services and Member Care queues.
• Assist with onboarding and outbound member contacts.

Skills

Typing 50 WPM

Strong communication

Multitasking

Telephone etiquette

Chat experience

Bilingual Spanish/English

Education

High School Diploma or GED

Some college preferred

Job description

OneAZ Credit Union seeks a detail-oriented Virtual Services Representative to join our in-office team at 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027. This role processes member requests via chat, email, and phone, and helps with onboarding and disputes.

You will interact with members and vendors, provide product information, and support account actions while ensuring accuracy and compliance. Bilingual skills are a plus.