Member Care Specialist I

Five Star Credit Union; Dothan (AL); On-site; USD 27,000 - 34,000; Full time

Job summary

Five Star Credit Union in Dothan, AL seeks an entry level Member Care Advocate I to handle member service calls in a fast-paced call center. You will resolve questions about accounts, payments, products, and services, while cross-selling suitable Credit Union offerings to members.

The role requires 1–3 years in customer service, excellent communication, math skills, and a team-oriented attitude; strong work ethic and adherence to Credit Union values are essential.

Qualifications

• High school graduate or equivalent.
• 1–3 years of experience in customer service and call center preferred or relevant work experience.
• Knowledge of financial industry preferred.
• Excellent communication and public relations skills.
• Ability to work well under pressure in a team environment.
• Solid math skills and bookkeeping abilities.
• Ability to take 75+ incoming calls daily.

Responsibilities

• Handle member service calls promptly and courteously.
• Resolve questions about accounts, payments, products and services.
• Cross-sell credit union products and services when appropriate.
• Maintain accurate records and reports.
• Coordinate with supervisor and other departments as needed.

Skills

Communication skills

Public relations

Teamwork under pressure

Math skills

Bookkeeping

Call handling

Education

High school diploma or equivalent

Job description

Five Star Credit Union in Dothan, AL seeks an entry level Member Care Advocate I to handle member service calls in a fast-paced call center. You will resolve questions about accounts, payments, products, and services, while cross-selling suitable Credit Union offerings to members.

The role requires 1–3 years in customer service, excellent communication, math skills, and a team-oriented attitude; strong work ethic and adherence to Credit Union values are essential.