Member Care Specialist — Calming, Knowledgeable Banking Support

Alabama Credit Union; Tuscaloosa (AL); On-site; USD 29,000 - 33,000; Full time

Job summary

Alabama Credit Union in Tuscaloosa is seeking a Member Care Agent to deliver outstanding member service by phone within our call center. This role focuses on friendly, professional assistance and accurate information delivery.

You'll use Microsoft Office and web-based tools, stay calm under pressure, and help neighbors with financial questions. If you enjoy fast-paced environments and helping the community, this may be the perfect opportunity to feel good about your career.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to use Microsoft Office and web-based apps.
• Calm demeanor in high-pressure situations.

Responsibilities

• Provide friendly, professional service to members by phone.
• Assist with information about products and services.
• Maintain accurate records and handle multiple priorities.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Tools

Microsoft Office

Web-based applications

Job description

Alabama Credit Union in Tuscaloosa is seeking a Member Care Agent to deliver outstanding member service by phone within our call center. This role focuses on friendly, professional assistance and accurate information delivery.

You'll use Microsoft Office and web-based tools, stay calm under pressure, and help neighbors with financial questions. If you enjoy fast-paced environments and helping the community, this may be the perfect opportunity to feel good about your career.