Member Care & Outreach Coordinator

Pathways to Life, Inc.; Greenville (NC); Hybrid; USD 38.000 - 48.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Comprehensive benefits

Paid training

Career growth opportunities

Zusammenfassung

Kaizen Lab Inc. in Greenville, NC is seeking a Tailored Care Manager Extender to serve as the friendly voice connecting members with care, services, and support to live healthier lives.

In this role, you will handle outbound and inbound calls, build relationships through compassionate communication, and help coordinate services while documenting interactions. Join a team that values impact and growth.

Qualifikationen

• Excellent communication and listening are essential for effective member interactions.
• Experience in healthcare or patient services is a plus for understanding needs.
• Ability to manage multiple tasks in a fast-paced environment and stay organized.
• Comfort with documenting interactions accurately and timely.

Aufgaben

• Make outbound and receive inbound calls with members and healthcare partners.
• Build positive relationships through compassionate, professional communication.
• Assist Tailored Care Managers by completing outreach, scheduling appointments, coordinating services, and documenting member interactions.
• Help connect members with healthcare providers, community resources, and essential support services.
• Maintain accurate documentation while meeting quality and productivity goals.

Kenntnisse

Excellent communication

Active listening

Customer service

Call center experience

Care coordination

Jobbeschreibung

Join Our Team as a Tailored Care Manager Extender!

Are you a people person with a passion for helping others? Do you thrive in a fast-paced call center environment where every conversation can make a difference?

We're looking for compassionate, customer-focused professionals to join our team as a Tailored Care Manager Extender! In this role, you'll be the friendly voice on the other end of the phone—connecting members to the care, services, and support they need to live healthier lives.

What You'll Do

Make outbound and receive inbound calls with members and healthcare partners.

Build positive relationships through compassionate, professional communication.

Assist Tailored Care Managers by completing outreach, scheduling appointments, coordinating services, and documenting member interactions.

Help connect members with healthcare providers, community resources, and essential support services.

Maintain accurate documentation while meeting quality and productivity goals.

What We're Looking For

✔ Excellent communication and active listening skills✔ A passion for providing exceptional customer service✔ Comfortable working in a high-volume call center environment✔ Strong computer and multitasking abilities✔ Experience in healthcare, customer service, call centers, or care coordination is a plus

Why You'll Love Working Here

Competitive payComprehensive benefitsPaid trainingOpportunities for career growthSupportive leadership and a collaborative team environmentThe opportunity to make a meaningful impact—one call at a time

Every call is more than a conversation—it's an opportunity to improve someone's life.

If you're ready to combine customer service excellence with a career that truly makes a difference, apply today and become a Tailored Care Manager Extender!