Care Management Extender — Flexible Schedule

Carolina Outreach, LLC; Jacksonville (NC); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health plan with Anthem Wellness

Health Savings/ Flexible Spending

Dental plan through Delta Dental

Vision plan through EyeMed

Paid time off

401(k) or Roth IRA

Educational assistance

Job summary

Carolina Outreach, LLC is seeking a Care Management Extender to support the Tailored Care Management team in delivering integrated behavioral and medical care. You will monitor members, assist with ISP development, and connect clients to housing, food, and community resources.

A strong emphasis on building trust with individuals with complex needs is essential. The role requires high organization, excellent time management, and the ability to manage a high volume of calls while maintaining

Qualifications

• Requires a high school diploma or equivalent;18+ years old.
• Lived experience with behavioral health condition and/or caregiver experience preferred; may include Medicaid navigation experience.
• Completion of NC DHHS Tailored Care Management training within specified timelines.

Responsibilities

• Conduct regular outreach to members by phone and in person to assess needs and monitor progress.
• Connect members to healthcare services, housing assistance, food resources, and community programs.
• Assist in developing and updating individualized care plans to support health goals.
• Coordinate communication among healthcare providers, members, and families to ensure continuity of care.

Skills

Outbound calls

Inbound calls

Assertive engagement

Rapport building

Time management

Organizational skills

Communication

Education

High school diploma or equivalent

Certified Peer Support Specialist

Job description

Carolina Outreach, LLC is seeking a Care Management Extender to support the Tailored Care Management team in delivering integrated behavioral and medical care. You will monitor members, assist with ISP development, and connect clients to housing, food, and community resources.

A strong emphasis on building trust with individuals with complex needs is essential. The role requires high organization, excellent time management, and the ability to manage a high volume of calls while maintaining