Care Manager Support Specialist

Epiphany Family Services, LLC; Charlotte (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Epiphany Family Services, LLC in Charlotte, NC seeks a Care Manager Extender to support Tailored Care Management for Behavioral Health Tailored Plan beneficiaries. You will assist the care team, coordinate outreach, schedule appointments, and help connect members with community resources to address needs across physical and behavioral health.

Responsibilities include outreach, referrals, coordinating services and collaborating with the care manager to ensure timely, person-centered care.

Qualifications

• Is at least 18 years of age.
• Has a high school diploma or equivalent.
• Is trained in Tailored Care Management (as described later in this document).
• Is supervised by a TCM Care Manager and meets one of the below requirements: 1) Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialist 2) Has one year of paid experience performing the types of functions described in the Extender Functions section below.

Responsibilities

• Share personal story to assist/support the member.
• Performing general outreach, engagement, and follow-up with members.
• Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation).
• Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing.
• Sharing information with the care manager and other members of the care team on the member’s circumstances.
• Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services.
• Participating in case conferences.
• Support the care manager in assessing and addressing unmet health-related resource needs.
• Regular communication and coordinate efforts with Care Manager and Care Manager Supervisor to decrease duplicative and inappropriate outreach to assigned members.
• Other duties as assigned.

Skills

Person-Centered Thinking

Assessment knowledge

LOC processes

Motivational Interviewing

Interpersonal communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Epiphany Family Services, LLC in Charlotte, NC seeks a Care Manager Extender to support Tailored Care Management for Behavioral Health Tailored Plan beneficiaries. You will assist the care team, coordinate outreach, schedule appointments, and help connect members with community resources to address needs across physical and behavioral health.

Responsibilities include outreach, referrals, coordinating services and collaborating with the care manager to ensure timely, person-centered care.