Member Care Navigator & Access Advocate

Evolving Solution Services; Roseburg (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Umpqua Health in Douglas County, Oregon, seeks a Care Navigator to guide members through healthcare and social services, improving access and outcomes. This is a non-clinical, member-focused role operating within standardized workflows and supported by the care team.

The Care Navigator performs engagement, education, coordination, and barrier-reduction tasks to connect members with needed services while ensuring effective communication across providers and partners.

Responsibilities

• Engage members identified through data analysis, referrals, provider recommendations, or community sources, with a focus on low-risk or rising-risk members appropriate for navigation-level support.
• Conduct standardized screenings using approved assessment tools and elevate findings requiring clinical interpretation to licensed care team members.

Job description

Umpqua Health in Douglas County, Oregon, seeks a Care Navigator to guide members through healthcare and social services, improving access and outcomes. This is a non-clinical, member-focused role operating within standardized workflows and supported by the care team.

The Care Navigator performs engagement, education, coordination, and barrier-reduction tasks to connect members with needed services while ensuring effective communication across providers and partners.