Care Navigator

Evolving Solution Services; Roseburg (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Umpqua Health in Douglas County, Oregon, seeks a Care Navigator to guide members through healthcare and social services, improving access and outcomes. This is a non-clinical, member-focused role operating within standardized workflows and supported by the care team.

The Care Navigator performs engagement, education, coordination, and barrier-reduction tasks to connect members with needed services while ensuring effective communication across providers and partners.

Responsibilities

• Engage members identified through data analysis, referrals, provider recommendations, or community sources, with a focus on low-risk or rising-risk members appropriate for navigation-level support.
• Conduct standardized screenings using approved assessment tools and elevate findings requiring clinical interpretation to licensed care team members.

Job description

At Umpqua Health, we're more than a healthcare organization—we're a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community.

POSITION PURPOSE

The Care Navigator serves as a guide and advocate for members, helping them navigate healthcare and social service systems to improve health outcomes and overall quality of life. Through member engagement, education, coordination, and barrier reduction, this role supports members in accessing services, understanding available care options, and connecting to community resources that address medical, behavioral health, and social needs. The Care Navigator also facilitates communication among providers, care teams, and service partners to support continuity of care and reduce barriers impacting member wellbeing.

This is a non- clinical role focused on member engagement, access, and navigation support. The Care Navigator operates within standardized tools, protocols, and established workflows and does not perform clinical assessments, diagnoses, or care plan development. All clinical concerns, higher-acuity needs, and issues requiring clinical judgment are escalated to Care Coordinators or licensed clinical staff in accordance with established procedures.

ESSENTIAL JOB RESPONSIBILITIES

Engage members identified through data analysis, referrals, provider recommendations, or community sources, with a focus on low-risk or rising-risk members appropriate for navigation-level support.

Conduct standardized screenings using approved assessment tools and elevate findings requiring clinical interpretation to licensed care team members.

Provide