Member Care & Benefits Advisor

Umpqua Health; Roseburg (OR); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Vacation time

Medical insurance

401k match

Birthday leave

Life insurance

Fitness reimbursement

Tuition reimbursement

Job summary

Umpqua Health in Roseburg, OR is seeking a Customer Care Specialist to deliver empathetic support to members on benefits, eligibility, and health services. You will be the primary contact via phone, email, and written correspondence, ensuring clear, accurate guidance.

The role emphasizes HIPAA-compliant, compassionate communication, collaboration with Care Coordination and Claims teams, and proactive outreach to engage members in preventive care and access to services.

Qualifications

• High school diploma or equivalent.
• Minimum two years of healthcare- or service-oriented customer support experience.
• Strong written and verbal communication skills.
• Ability to navigate multiple systems while assisting members.
• Commitment to privacy and HIPAA compliance.

Responsibilities

• Serve as primary contact for members via phone, email, written, and in-person interactions.
• Educate members on benefits and care coordination options.
• Research issues and provide clear resolutions using multiple systems.
• Collaborate with Care Coordination, Provider Relations, and Claims teams.
• Document interactions in call tracking and case management systems.
• Maintain confidentiality and privacy compliant processes.

Skills

Customer service

Healthcare experience

Active listening

Communication

De-escalation

MS Office

Education

High school diploma

Tools

Call center software

Case management systems

MS Office Suite

Job description

Umpqua Health in Roseburg, OR is seeking a Customer Care Specialist to deliver empathetic support to members on benefits, eligibility, and health services. You will be the primary contact via phone, email, and written correspondence, ensuring clear, accurate guidance.

The role emphasizes HIPAA-compliant, compassionate communication, collaboration with Care Coordination and Claims teams, and proactive outreach to engage members in preventive care and access to services.