Care Navigator: Access & Community Care Advocate

Umpqua Health; Roseburg (OR); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

Vacation PTO

Medical, dental, vision insurance

401(k) with company match

Tuition reimbursement

Job summary

Umpqua Health seeks a Care Navigator to guide members through healthcare and social services in Douglas County, Oregon. You will engage members, coordinate access to services, and promote self-management within standardized workflows.

This non-clinical role focuses on navigation and barrier reduction, with fieldwork up to 25% of duties and collaboration with care teams to support continuity of care.

Qualifications

• Minimum 3 years of healthcare or community health experience.
• Medical Assistant, CHW, THW certification accepted.
• Valid driver’s license and automobile insurance.
• Proficiency with computerized systems for data entry and retrieval.
• Knowledge of community resources and care navigation practices.

Responsibilities

• Engage members to assist navigation of healthcare and social services.
• Conduct standardized screenings and escalate clinical concerns to licensed staff.
• Provide culturally responsive health education and resource guidance.
• Assist with appointment scheduling, benefits explanations, and service connections.
• Document accurately and maintain audit-ready records.
• Travel within service area for home/community visits up to 25% of duties.

Skills

Driver's license

Data entry

Communication

Care navigation

Education

Associate degree preferred

Tools

EHR systems

Job description

Umpqua Health seeks a Care Navigator to guide members through healthcare and social services in Douglas County, Oregon. You will engage members, coordinate access to services, and promote self-management within standardized workflows.

This non-clinical role focuses on navigation and barrier reduction, with fieldwork up to 25% of duties and collaboration with care teams to support continuity of care.