Member Care Champion | Financial Services Hero

CME Federal Credit Union; Columbus (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

PTO 4 weeks

11 holidays

401(k) match

Loan discounts

Career advancement

Health & wellness program

Mental health day

Annual bonus potential

Work-life balance

Pet bereavement leave

Job summary

CME Federal Credit Union in Columbus, Ohio is seeking a full-time Member Care Advocate to assist members at our downtown Columbus location. The role emphasizes accurate handling of member requests and suggesting financial services to meet member needs.

The ideal candidate will have a high school diploma or equivalent with at least 2 years of sales or service experience; financial institution experience is preferred. Excellent communication and problem-solving skills are required.

Qualifications

• High school diploma or equivalent.
• At least 2 years of sales/service experience.
• Financial institution experience preferred.

Responsibilities

• Accurately perform member requests.
• Uncover and suggest financial services to meet the member's needs.
• Responsible for all electronic services including responding to e-mails, voicemail, and chat; online banking; iPay; mobile banking; and Apple Pay.
• Take initiative and finds solutions.

Education

High school diploma or equivalent

Sales/service experience

Job description

CME Federal Credit Union in Columbus, Ohio is seeking a full-time Member Care Advocate to assist members at our downtown Columbus location. The role emphasizes accurate handling of member requests and suggesting financial services to meet member needs.

The ideal candidate will have a high school diploma or equivalent with at least 2 years of sales or service experience; financial institution experience is preferred. Excellent communication and problem-solving skills are required.