Member Service Representative (MSR)

CME Federal Credit Union; Pickerington (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

4 weeks PTO

11 paid holidays

401(k) match up to 6%

Career advancement opportunities

Health and wellness program

Employee rate discount on loans

Mental Health Day

Annual bonus potential

Strong work/life balance

Pet bereavement leave

Job summary

CME Federal Credit Union in Pickerington, OH is seeking a motivated Member Service Representative (MSR). You will deliver outstanding member service, open and maintain accounts, and help members with deposits and transactions.

The role emphasizes building relationships, identifying financial needs, and providing accurate, friendly service on the teller line. A high school diploma and 1 year of service, sales, or cash handling experience are preferred.

Qualifications

• Provide outstanding service to members.
• Build strong relationships with members and coworkers.
• Assist members with new and existing memberships, deposits, and account maintenance.
• Uncover and suggest financial services to meet the member’s needs.

Responsibilities

• Take initiative and find solutions.
• Assist members on the teller line as needed and accurately perform requests.

Skills

Customer service

Sales

Cash handling

Education

High school diploma or equivalent

Tools

Teller system

Job description

Member Service Representative (MSR)

CME Federal Credit Union Pickerington, Ohio, United States

About this position

At CME, we believe in Banking That Has Your Back. As an employer who is ranked as one of the Best Employers in Ohio and is the recipient of several Top Work Places award, we have the backs of our Associates as well! Here are just some of the benefits our Associates receive:

• 4 weeks of paid time off each year
• 11 Paid holidays every year
• 401(k) match of up to 6%
• Career advancement opportunities
• A strong health and wellness program with health and financial rewards
• Employee Rate Discount of 2% on eligible loans
• Annual Mental Health Day
• Annual bonus potential
• Strong work/life balance
• Pet bereavement leave
• And so much more!

A financial institution in central Ohio, CME Federal Credit Union was started by the local heroes of our community – City of Columbus Fire and Police Departments. We now offer financial services to everyone in Franklin County and the 7 surrounding counties and remain dedicated to serving those who serve our community! Everything we do has just one mission, to offer strong financial solutions!

CME Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

We are currently looking for a full time Member Service Representative (MSR) to be a financial hero to our members! Our hero’s mission is to . .

• Provide outstanding service
• Build strong relationships with members and co-workers.
• Assist members with new and existing memberships, deposit accounts, and account maintenance.
• Uncover and suggest financial services to meet the member’s needs.
• Take initiative and find solutions.
• Assist members on the teller line as needed and accurately perform member requests.

To complete this mission, our financial hero needs to be friendly, approachable, and empathetic with strong listening skills. Our hero also needs to be an internally motivated problem solver that is passionate about helping people. Being accurate, detail oriented, adaptable, and flexible is a must. At a minimum, our hero needs to have a high school diploma or equivalent along with at least 1 year consistent service, sales, and/or cash handling experience. Financial institution experience is preferred.

Salary Information

$18.5 - $18.5Hourly Wage